This is a collection of some of the better articles I've written over the years for friends and for the web site.  Due to contract restrictions, I am understandably unable to include anything paid for by my clients.  If there's an additional topic you'd like to see, please email me. 

Feel free to print out any of these articles and share them with others (please insure the credit line remains intact).

    Airbags Greatly Increase Your Odds

  Are You Listening?

  Are Your ABS Brakes Going to Help You?

  Buyer Motivations

  Discounting Doesn't Make You Money by Jeffrey J. Mayer

  It's All Customer Satisfaction

  Still Topping Off?

  Working with the Well-Informed Client