The Total Experience

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Over the years, I've been very fortunate to have the opportunity to work in three distinct disciplines with numerous people on a multitude of projects for many companies. They are broken out below by discipline and in roughly chronological order.

To view the projects in any of the three disciplines, or a list of the special trainings, skills, and certifications I have, please click on the appropriate purple button below.

To view all projects in all disciplines, please scroll down.

Consultation

General Motors In-Dealer Consultation (2005 - 2007)

	Responsible for educating GM dealer management teams and Frontline personnel (Sales Consultants, Service Advisors, and Parts Retail Counter Sales Consultants) nationwide re benefits of using Genuine GM Accessories
	Responsible for consulting with dealer management teams and facilitating development of an Action Plan to increase accessory sales

Ford Blue Oval In-Dealer Evaluation (2002)

	Responsible for evaluating Ford and Lincoln-Mercury dealerships throughout the Pacific Northwest
	Responsible for determining compliance with Blue Oval guidelines

Instructional Design and Writing

Volvo Web-based Training for Technicians—New 3.2L I6 Engine (2006)

Volvo Sales Process Training (2006)

Monthly Articles for Honda and Acura Frontline Publications (2004—2006)

Quarterly Articles for Honda Sales Insight and Acura Journal (2004—2006)

Various and varied topics—Complete list available upon request

Lexus "Tour of Luxury" (2004)

Participant Guide

PowerPoint Presentation

On-Line Learning Modules — BMW
Research, Develop, and Write Content

K 1200 S Motorcycle Product Training                                    (2004)

R 1200 GS Motorcycle Product Training

7 Series Product Training                                                         (2003)

R 1200 CL Motorcycle Product Training                                 (2002)

Service Workshop

Service Manager

Service Advisor

Service Reception

Service Consultation

Service Delivery

F 650 CS Motorcycle Product Training                                   (2001)

5, Z, and M Series Product Training Updates

X5 Sports Activity Vehicle Product Training

Buyer Motivation

LTCom System

Integral ABS Brakes Product Training

K 1200 RS Motorcycle Product Training

R 1150 RT Motorcycle Product Training

R 1150 R Motorcycle Product Training

Service Department Workshop Practices                             (2000)

Working With Automotive Internet Clients

Develop and write content

Suzuki's "2003 Certification Workbook" for Sales Consultants (2002)

Including creation of Buyer Motivations acronym "COVER"

ALERT Lead Tracking System — BMW

Develop and write content

“Internet Guidebook” for Sales Guides — Land Rover (2000)

Develop and write content

Develop training module to be used with Guidebook

Participant’s Workbook

Facilitator’s Guide

Sales Department Customer Satisfaction Best Practices — KIA

Interview Top Performing Dealers

Develop and write content

Service Department Customer Satisfaction Best Practices - KIA

Interview Top Performing Dealers

Develop and write content

Facilitation

Ride ‘n Drives (Driving Clinics)

BMW "The Art of More" 5-Series Launch (2003)

Mazda6 / Mazda Test Drive Experience Launch (2002)

MAZDASPEED Protegé Launch

Nissan Altima Launch (2001)

Nissan Sentra Launch (2000)

Mitsubishi Galant Launch (1998)

Mitsubishi Montero Sport Launch (1997)

Mitsubishi Diamante Launch (1996)

Mitsubishi Eclipse Spyder Launch

Mitsubishi Sport Coupes (1995)

Training for 30 to 100 retail sales, service & parts personnel per venue

Facilitate classroom modules

Facilitate driving sessions (Mitsubishi)

Consult on course development & venue selection (Mitsubishi)

In-Market Classroom Programs

	Essential Selling Skills — Honda and Acura (2005 - 2007)
	Product Presentation Skills — Honda and Acura

	Foundations of Service Excellence (Service Advisors) — Kia (2004 - 2005)

	Fix It Right the First Time Encore (Service Managers) — Kia (2004)
	Win-Win Negotiation — Acura & Honda (2003 - 2004)
	Overcoming Objections with Product Knowledge — Acura & Honda

	iDrive Concept In-Market Training (5 Series) — BMW (2003)
	The Mazda Test Drive Experience Teach Mazda Technical Trainers to deliver The Mazda Test Drive Experience to dealership sales personnel
	Fix It Right the First Time (Service Managers) — Kia

	The Mazda Test Drive Experience (2002) Teach Mazda corporate employees to deliver The Mazda Test Drive Experience to Dealer Principals at the National Dealer Meeting
	Product Knowledge — American Honda (2001- 2003)
	Selling Skills — American Honda
	Interpersonal Skills — American Honda
	iDrive Concept Training (7 Series) — BMW (2001)
	Advanced Communication Skills — Navistar Advanced CSP Training
	Creating a Competitive Advantage — Navistar Advanced CSP Training
	Performance Management — Navistar Advanced CSP Training
	Personal and Professional Excellence — Navistar Advanced CSP Training
	Working with the Internet Client — Infiniti Total Ownership Experience (2000)
	Sales Strategy Camp — Pierce Manufacturing
	Advanced Product Knowledge — Infiniti Total Ownership Experience (1999)
	Greeting/Welcoming/Consulting — Infiniti Total Ownership Experience
	Brand Equity and Delivery — Infiniti Total Ownership Experience

Facilitate in-dealer and off-site training for 5 to 100 sales consultants,
managers, and/or fixed operations personnel per venue

Mitsubishi Motors Trainings and Seminars (conducted as Regional Sales Training Manager)

In-Dealer Sales and Product Training (1995 – 1999)

Professional Sales Certification (1996 – 1998)

Sales Management Leadership Conference (1996 – 1998)

Corporate Culture Change - "Mitsubishi MAGIC” (1997)

“Customerized Connections” Seminar (1997)

“Prospecting for New Business” Seminar (1996)

“Taking Technology on the Road” Seminar (1995)

Training for 4 to 85 Sales Consultants, Managers and/or Dealer Principals per venue
Facilitate ½ - 4 day programs

Duties of each program include some of the following:

Assess market needs and plan venues

Develop custom courses based on needs analysis

Lead trainer for course development on Internet Customers/Phone Sales

Design multi-media PowerPoint presentation for all trainers

Sales Impact Training (training managers to train)

DiSC Training

Follow-up with participants on implementation of action plans

Specialized Training, Skills, and Certifications

Fire Department Instructor, Washington State

Certified DiSC Instructor

Webmaster—www.griffinfd.org; www.jpsalestraining.com

Evaluator, Ford Blue Oval Certification

Highly Proficient in Word, Excel, PowerPoint, Outlook, IE, Netscape and Front Page

Seminar Participant (partial listing)

“Automotive Retail Advertising Strategy” — F. Stuart DeBruicker

“Creative Training Techniques” — Bob Pike

“Effective Facilitation” — Drew Kugler

“First Things First” — Stephen R. Covey & Associates

“Guerrilla Marketing” — The Guerrilla Group

“Instructional Design” — Langevin Learning Services

“Sales Management Leadership Conference I” — Mitsubishi Motors

“Sales Management Leadership Conference II” — Mitsubishi Motors

“Sales Management Leadership Conference III” — Mitsubishi Motors

“Sales Management Leadership Conference Forum” — Mitsubishi

“Strategic Advertising Workshop” — Mitsubishi Motors

“Train the Trainer (Facilitation Skills)” — C.G. Wright and Associates

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Ó 2001-2007 John D. Pearce