Projects: Facilitation

 

              

 

 

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Facilitation  

In-Market Classroom Programs

bullet Essential Selling Skills — Honda and Acura                                         (2005 - 2006)
bullet Product Presentation Skills — Honda and Acura
  
bullet Foundations of Service Excellence (Service Advisors) — Kia                (2004 - 2005)
  
bullet Fix It Right the First Time Encore (Service Managers) — Kia                          (2004)
 
bullet Win-Win Negotiation — Acura & Honda                                              (2003 - 2004)
bullet Overcoming Objections with Product Knowledge — Acura & Honda
   
bullet iDrive Concept In-Market Training (5 Series) — BMW                                    (2003)
bullet The Mazda Test Drive Experience
     Teach Mazda Technical Trainers to deliver The Mazda Test Drive
       Experience to dealership sales personnel
bullet Fix It Right the First Time (Service Managers) — Kia
  
bullet The Mazda Test Drive Experience                                                                 (2002)
      Teach Mazda corporate employees to deliver The Mazda Test Drive
       Experience to Dealer Principals at the National Dealer Meeting
 
bullet Product Knowledge — American Honda                                               (2001- 2003)
bullet Selling Skills — American Honda
bullet Interpersonal Skills — American Honda
 
bullet iDrive Concept Training (7 Series) — BMW                                                    (2001)
bullet Advanced Communication Skills — Navistar Advanced CSP Training
bullet Creating a Competitive Advantage — Navistar Advanced CSP Training
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Performance Management — Navistar Advanced CSP Training

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Personal and Professional Excellence — Navistar Advanced CSP Training
 

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Working with the Internet Client — Infiniti Total Ownership Experience            (2000)

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Sales Strategy Camp — Pierce Manufacturing
 

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Advanced Product Knowledge — Infiniti Total Ownership Experience              (1999)

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Greeting/Welcoming/Consulting — Infiniti Total Ownership Experience  

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Brand Equity and Delivery — Infiniti Total Ownership Experience

Facilitate in-dealer and off-site training for 5 to 100 sales consultants,
managers, and/or fixed operations personnel per venue

 
bullet Mitsubishi Motors Trainings and Seminars (conducted as Regional Sales Training Manager)
 
bullet In-Dealer Sales and Product Training                                 (1995 – 1999)
bullet Professional Sales Certification                                         (1996 – 1998)
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Sales Management Leadership Conference                        (1996 – 1998)

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Corporate Culture Change - "Mitsubishi MAGIC”                            (1997)

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“Customerized Connections” Seminar                                            (1997)

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“Prospecting for New Business” Seminar                                       (1996)

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“Taking Technology on the Road” Seminar                                     (1995)
 

Training for 4 to 85 Sales Consultants, Managers and/or Dealer Principals per venue
 Facilitate ½ - 4 day programs

Duties of each program include some of the following:
 
bullet Assess market needs and plan venues
bullet Develop custom courses based on needs analysis
bullet Lead trainer for course development on Internet Customers/Phone Sales
bullet Design multi-media PowerPoint presentation for all trainers
bullet Sales Impact Training (training managers to train)
bullet DiSC Training
bullet Follow-up with participants on implementation of action plans

 

Ride ‘n Drives (Driving Clinics)

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BMW "The Art of More" 5-Series Launch                         (2003)

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Mazda6 / Mazda Test Drive Experience Launch               (2002)

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MAZDASPEED Protegé Launch

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Nissan Altima Launch                                                     (2001)

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Nissan Sentra Launch                                                    (2000)

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Mitsubishi Galant Launch                                               (1998)

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Mitsubishi Montero Sport Launch                                    (1997)

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Mitsubishi Diamante Launch                                           (1996)

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Mitsubishi Eclipse Spyder Launch                                                

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Mitsubishi Sport Coupes                                                (1995)

 
bulletTraining for 30 to 100 retail sales, service & parts personnel per venue
bulletFacilitate classroom modules
bulletFacilitate driving sessions (Mitsubishi)
bulletConsult on course development & venue selection (Mitsubishi)

 

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Ó 2001-2007 John D. Pearce